29bit Privacy Policy

Introduction

29bit is Bangladesh's trusted online casino and sports betting platform. We operate this website at https://29bit.pro and are committed to handling your personal information with full transparency, responsibility, and care. This Privacy Policy explains what data we collect, why we collect it, how we use it, and the rights you have over your own information.

By accessing or using the 29bit platform — whether to place cricket bets, play slots, enjoy live casino games, or manage your account — you agree to the practices described in this policy. If you do not agree with any part of this document, please discontinue use of our services. We encourage all users, especially new members in Dhaka, Chittagong, Sylhet, and across Bangladesh, to read this policy carefully before registering an account.

Information We Collect

To provide you with a secure and personalised betting and casino experience, 29bit collects information in the following categories:

• Registration data: full name, date of birth, email address, phone number, and residential address provided when you create a 29bit account.
• Identity verification documents: national ID card, passport, or other government-issued identification submitted for KYC compliance.
• Financial information: payment method details (bKash, Nagad, Rocket, Upay, bank references), transaction history, deposit and withdrawal records.
• Gameplay data: betting history, game sessions, bet amounts, winnings, favourite game categories such as cricket betting, slots, and live casino.
• Technical data: IP address, device type, browser type, operating system, session timestamps, and cookies or similar tracking technologies.

We do not collect sensitive personal data such as biometrics, racial or ethnic origin, political opinions, or health data beyond what is strictly necessary for age verification and responsible gaming compliance.

How We Use Your Information

The information we collect is used exclusively to operate and improve the 29bit platform and to fulfil our legal obligations. Specific uses include:

• Account creation and management: verifying your identity, setting up your wallet, processing deposits and withdrawals via bKash, Nagad, and Rocket.
• Service delivery: enabling you to place bets on cricket matches, BPL events, IPL, T20 World Cup, play slot games, live casino titles, and crash games like Aviator.
• Customer support: responding to enquiries, resolving disputes, and communicating account notices, including security alerts relevant to your account.
• Responsible gaming: monitoring betting patterns to identify potentially problematic gambling behaviour and providing intervention tools such as deposit limits and self-exclusion.
• Marketing and promotions: sending you bonus offers, welcome bonus updates, and seasonal promotions (such as Eid or BPL specials) only if you have opted into marketing communications.
• Legal and compliance obligations: fraud prevention, anti-money-laundering checks, age verification (21+ only), and responding to lawful requests from regulatory authorities.

Cookies and Tracking Technologies

29bit uses cookies and similar technologies (such as local storage and session tokens) to keep you logged in, remember your preferences, analyse site traffic, and improve your overall experience on the platform. Cookies are small text files stored on your device. They do not contain executable code and cannot access files or data outside what the browser shares with our server.

We use the following types of cookies: (a) Essential cookies — required for site functionality such as keeping sessions active and routing transactions; (b) Analytical cookies — used in aggregate to understand how users navigate the site, helping us improve features for Bangladeshi players; (c) Preference cookies — remembering your display settings and communication preferences. You may disable non-essential cookies at any time through your browser settings. However, disabling essential cookies may prevent some core features from working correctly.

Data Sharing and Third Parties

29bit does not sell, rent, or trade personal data. We may share limited data with trusted third parties strictly for the following purposes:

• Payment processors: transaction data shared with bKash, Nagad, Rocket, Upay, Visa, and Mastercard solely to process deposits and withdrawals.
• Game providers: technical identifiers (such as session tokens, not personal data) shared with providers like Pragmatic Play, Evolution Gaming, and Spribe solely to run their games on our platform.
• Legal authorities: data disclosed only when required by applicable law, a court order, or to prevent imminent harm — and only to the extent strictly required.

In any case where data must be shared with a third party, we require that party to maintain equivalent data protection standards and to use the data only for the purpose for which it was shared. We do not permit third parties to use your data for their own marketing purposes.

Data Retention

We retain your personal data for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Account data is generally retained for a minimum of five years following account closure, in line with applicable financial record-keeping requirements in Bangladesh.

Transaction and betting records are retained for the legally required period. When data is no longer required, we securely destroy or anonymise it so it can no longer be linked back to you as an individual.

Your Rights Over Your Data

As a 29bit member, you hold the following rights with respect to your personal data. You may exercise any of these rights by contacting us at [email protected]:

• Right of access: you may request a copy of all personal data we hold about you, free of charge, within a reasonable response time.
• Right to rectification: if any data we hold is inaccurate or incomplete, you may request that we correct or update it.
• Right to erasure: you may request deletion of your personal data, subject to legal retention requirements and any outstanding balances on your account.
• Right to restrict processing: you may request that we limit how we use your data while a dispute is being resolved or while you verify the accuracy of data we hold.
• Right to withdraw consent: where we rely on your consent as the legal basis for processing, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

We will respond to all verified data requests within 30 days. If your request is complex or involves a large volume of data, we may extend this period by a further 60 days, in which case we will notify you promptly and explain the reason for the extension.

Security of Your Information

29bit implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit, hashed storage of passwords and sensitive credentials, restricted access controls within our internal systems, regular security audits, and staff training on data handling best practices.

While we take every reasonable precaution to protect your data, no method of transmission over the internet or electronic storage is 100% secure. In the unlikely event of a data breach that affects your personal information, we will notify you and relevant authorities in accordance with applicable legal requirements, and we will take immediate steps to contain and remediate the incident.

Age Restriction – 21+ Only

29bit is strictly an adult platform. Our services are available only to individuals who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21. If you are a parent or guardian and believe that a minor has registered an account or provided personal information on our platform, please contact us immediately at [email protected] and we will take prompt action to remove the account and delete any associated data.

Changes to This Privacy Policy

29bit reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or for any other operational reason. When we make material changes to this policy, we will notify registered members via email or an in-platform notification, and we will update the 'Last updated' date at the top of this page.

Your continued use of the 29bit platform following the posting of any updated Privacy Policy constitutes your acceptance of those changes. We encourage you to review this page periodically so you remain informed about how we protect your information. If you disagree with the updated policy, you must stop using our services and may request account closure by contacting our support team.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to how 29bit handles your personal data, our support team is available to assist you. We aim to respond to all privacy-related enquiries within a reasonable timeframe and to resolve any concerns you may have in a fair and transparent manner.

You can reach us by email at: [email protected]